Return
We accept returns within 7 days of delivery. To be eligible for a return, your item must be unused, in its original condition, and in the original packaging, with proof of purchase.
To initiate a return, please contact us at sales@lupottery.com Returns must be approved in advance. Items sent without authorization will not be accepted.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Damaged or Defective Items,
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, you must contact us within 48 hours of delivery with photos or videos.
If the issue is confirmed, we will arrange repair, replacement, or refund.
Non-Returnable Items
We do not accept returns for:
Used items, Custom or special-order items
Exchanges
To exchange an item, please initiate a return first. Once approved, a new order can be placed.
Refunds
Once your return is received and inspected, we will notify you of approval. Approved refunds will be issued to the original payment method within 10 business days.
If more than 15 business days have passed since approval, please contact us at sales@lupottery.com