FAQs

We offer free shipping within the continental United States. For other destinations, please contact us to check available shipping options.

Orders are processed within 1–2 business days. Contact our team to discuss timing for custom or factory-direct orders.

Delivery typically takes 5–7 business days, depending on your location. Please allow additional time for order processing.

Depending on size and weight, orders ship by UPS, FedEx, or LTL freight. Delivery may be to your front door or by liftgate.

Choose from the payment options displayed at checkout. Contact us if you need assistance before ordering.

Check the currency and final order total displayed at checkout before confirming your payment.

Email sales@lutuspottery.com with your order number and billing requirements so our team can assist.

Check for an order confirmation before trying again. If you’re unsure whether payment was completed, contact our team.

Returns are accepted within 7 days of delivery. Items must be unused, in their original condition and packaging, with proof of purchase. Custom and special-order items are non-returnable.

Email sales@lutuspottery.com for approval before sending anything back. Unauthorized returns are not accepted, and buyers are responsible for return shipping costs.

Inspect your delivery and contact us within 48 hours with photos or videos. Once the issue is confirmed, we’ll arrange a repair, replacement, or refund.

After your return is received and inspected, we’ll confirm approval. Approved refunds are issued to your original payment method within 10 business days.

Explore fiberglass, ceramic, and commercial planters for homes, gardens, and larger design projects.

Contact us with your preferred planter, color, and quantity. Our team will help you explore available options.

Yes. Contact our team to discuss wholesale pricing and factory-direct ordering for your business or project.

Check the product’s dimensions and available drainage options. For guidance, tell us about your intended plant and where the planter will be placed.